FAQ

Take a look below for answers to some of our most frequently asked questions. If you don't see what you're looking for, simply fill out the contact form below and we'll be happy to help.

  • Life happens... traffic, weather, accidents... we get it. If, for one of these reasons, you will be late, please call the salon or notify your stylists as soon as possible. We will do our best to accommodate you. However, we do have a very strict schedule that we have to keep in order to avoid throwing everyone’s appointments off. If you will be 15 minutes or more late, we will have to reschedule your appointment.

  • Again, we understand that life happens, however, we have to keep things as organized as possible. Please be considerate when canceling or rescheduling your appointment. We ask that you give at least a 48-hour notice to cancel or reschedule. We allow for one true last-minute, emergency cancellation. After that, you will be responsible for 50% of your scheduled service amount before you can reschedule your appointment.

  • Cleanse:

    +Brush hair to remove any tangles and to prevent matting before showering

    +Use a sulfate-free shampoo and conditioner to prolong color and extension hair life

    +Gently shampoo all hair, especially at your roots and in-between wefts. We always suggest a double cleanse

    +Rinse well, not leaving any product behind

    +Apply conditioner and use a detangling brush or wide tooth comb to distribute (hold the weft at the top as you brush)

    +Rinse well, not leaving any product behind

    +We recommend using a weekly conditioning mask to properly moisturize and nourish both your natural hair and your extensions

    +Absorb soaking wet hair with a towel being careful not to rough up the extensions too much

    Brush + Blow Dry:

    +Using a detangling brush, start from the ends and work your way up

    +We recommend brushing in sections. Start by sectioning out your bottom row and clipping the rest of your hair on top of your head. Then drop down the second row, brush, and so on...

    +Apply heat protectant concentrating on the mid sections and ends

    +Rough dry your hair up to 80% dry using only your hands/fingers

    +For the last 20% of your blow dry , section hair using the same sectioning method as brushing.

    +Use a large round brush with a small amount of tension to smooth

    Sleep:

    +Brush out hair using a detangling brush

    +Go to bed with DRY hair

    +Loosly braid hair and secure with scrunchie or wear a loose pony

    +Sleep on a silk pillow case to prolong hair life

  • Spray Tan Aftercare Instructions

    Before You Leave the Salon

    • Wait the recommended development time before showering. Typical ranges are 3–8 hours; 3 hours for Express Tan and 8 hours for Classic Tan

    • Wear loose, dark clothing and flip-flops to avoid rubbing or transferring the tan.

    • Avoid exertion that causes sweating.

    First Shower

    • Use lukewarm water only. Do not use hot water for the first shower.

    • Rinse ONLY briefly; do not scrub, exfoliate, or use body wash during the first rinse.

    • Gently pat dry with a towel. Do not rub.

    Daily Care (First 48–72 Hours)

    • Avoid heavy sweating (intense exercise, saunas, steam rooms).

    • Avoid long baths and hot showers.

    • Skip chlorinated pools for at least 24–48 hours.

    • Do not apply deodorant right before the first shower if it was avoided at the salon; after the first shower, use a gentle, non-exfoliating deodorant.

    Ongoing Maintenance

    • Moisturize daily with a non-oily, fragrance-free lotion to extend the life of the tan and keep skin even.

    • Use gentle, sulfate-free body washes to reduce fading.

    • Pat skin dry rather than rubbing after bathing.

    • Exfoliate lightly only when you’re ready for the tan to fade (use a gentle exfoliant to remove the last bit of color).

    • Avoid products with high alcohol content that can dry and fade the tan faster.

    • Apply sunscreen daily on exposed skin to protect both your skin and the tan from UV damage.

    Hands, Feet, Face, and Elbows

    • Keep these areas well-moisturized and wash hands immediately after applying any face products to avoid staining.

    • For an even finish, gently exfoliate these areas before future spray sessions.

    Skin Sensitivity and Reactions

    • If you experience itching, redness, or a rash, rinse off thoroughly and stop use. Contact a medical professional if symptoms are severe or persistent.

  • We do not offer refunds on services or hair extensions. If you are not satisfied with a service or your extensions, please contact us promptly; we will work with you to reach a satisfactory resolution.

    Refunds or exchanges are offered on products and retail items within 30 days of purchase, accompanied by proof of purchase and the original packaging. Items returned after 30 days are not eligible for refund or exchange.

  • DO:

    • Wash hair twice weekly to maintain scalp health

    • Brush frequently to prevent tangles and distribute natural oils

    • Apply a lightweight serum daily to lock in moisture and add shine

    • Minimize heat styling; use heat protectant and lower temperatures when necessary

  • DON’T:

    • Brush across the weft seams

    • Let sunscreen contact your extensions

    • Allow bronzing or tanning lotions on your extensions

    • Use purple shampoo on extensions

    • Go to bed with wet hair

  • You can book with any stylist at The Strand Co. by calling the salon at 762-305-1101 or by using the “Book an Appointment” button on our homepage to book online.

  • Before Your Spray Tan

    Before Your Spray Tan — Preparation Instructions

    • Exfoliate thoroughly 24 hours before your appointment. Use a gentle body scrub or exfoliating mitt to remove dead skin and create an even surface for the solution.

    • Shower and fully cleanse your skin the morning of the appointment. Avoid heavy moisturizers, oils, deodorants, perfumes, or makeup. Skin should be clean and dry.

    • Do not apply lotions, oils, or makeup for at least 8–12 hours before your tan. If you use antiperspirant, stop using it the day of your appointment.

    • Shave or wax at least 24 hours prior. Shaving immediately before can leave micro-abrasions that may cause uneven color; waxing requires 24–48 hours for pores to calm.

    • Wear loose, dark, comfortable clothing to your appointment and home. Tight clothing can rub the solution and cause streaking. Flip-flops or sandals are recommended for footwear.

    • Remove jewelry, contact lenses, and piercings that will be in contact with the chest, neck, face, or hands. Bring a hair tie if needed.

    • If you have recently used self-tanner, allow at least 7–10 days (or until fully faded) before a professional spray tan.

    • Avoid oil-based or waterproof skincare treatments, chemical peels, or retinol products for at least 3–7 days prior, as these can affect color absorption.

    • Plan your appointment timing: avoid booking immediately before events where sweating, swimming, or heavy activity will occur (sweat and water can interfere with development).

    • Stay hydrated and moisturize regularly in the days leading up to your tan (but stop moisturizing the morning of the appointment).

    Follow these steps to help ensure an even, natural-looking spray tan.